Delivery Policy

How long will it take to get my delivery?

Sydney metro deliveries will be delivered within 3-10 days of items being available in our warehouse. Our delivery areas outside Sydney metro can expect delivery within 14 days of items being available in our warehouse. Some items are already in stock, some will need to be ordered. We give our customers the most accurate ETA we can online and in store for items that are not yet in our warehouse. Due to current conditions, the ETA of items not currently in stock may change.

If there are any delays or other problems at all with your order, we'll get in touch with you as soon as possible.

Custom items such as custom sofas and chairs have an approximate manufacturing time of 6-8 weeks.

Our delivery days for Sydney Metro are Thursday and Saturday. Delivery days outside of Sydney metro will depend on our third-party delivery team’s run. Sydney metro customers will always receive a text you the day prior to your arranged delivery date to confirm your allocated 2-hour delivery timeslot. Customers outside of metro Sydney will be contacted by our customer care team for an estimated date of delivery and then booked in by the third party closer to the date.

Payment in full is required 72 hours prior to delivery.

All orders require a signature on delivery.

If you need to reschedule delivery, all changes need to be made at least three days before your original delivery date and we will try to accommodate as best we can.

Customer pickups:

24 hours' notice is required to arrange customer pickups by calling our customer care team. Payment in full is required 24 hours before pick up to ensure goods can be prepared for pick up. When picking up from our stores or warehouses, inspect your goods carefully. Any damage detected should be immediately reported to us and noted on your pick-up copy of the invoice. Once you have inspected your goods and have signed for them (noting any damage if any), you agree that the signed invoice copy is then evidence of the condition of the goods at the time of pick up. We are not responsible for any damage that may subsequently occur as a result of you loading and unloading the goods, tying down the products and any subsequent transport damage.

Due to OH&S requirements, our store staff cannot assist you in lifting your goods when you pick up. Please therefore ensure you bring someone to help you and that you bring adequate wrapping, blankets or other protective materials to transport your goods safely. There is no warranty on goods damaged due to transportation issues. If products are found to be faulty (other than transport damage) the products are to be returned to the pick up location by the customer for inspection.

The ownership of floor stock & clearance items does not pass to the consumer until payment has been made in full. Floor stock & Clearance items cannot be held pending payment due to their limited nature. Floor stock & Clearance items are sold as is with no returns, refunds or exchanges. Floor stock & Clearance items must be collected or delivered within 14 days from the date of purchase, these items are unable to be stored or left in store beyond these terms.