We are so certain that you will fall in love with your furniture that we offer a 7 day money back guarantee. If for any reason you are not 100% satisfied with your purchase, simply return it in its original packaging within 7 days of delivery or pick up. We can even organise to pick up the item for you if you are unable to return it to us (Pick up charges will apply). We’ll happily arrange for a full refund or exchange, excluding the delivery costs and any return charges. Return your item to us in ‘as new condition’ in its original packaging and we’ll issue a refund to your original payment method, or a store credit voucher, within 10 business days. Your refund or voucher excludes any delivery costs and/or return charges.
Please note: The time taken for your refund to be processed will be determined by your payment method.
Terms and Conditions:
We can only accept products which are unused, unassembled and in ‘as new’ condition, which means that it needs to be returned to us securely in its original packaging. Returned items must not be damaged, or have been washed or laundered.
Upon receiving your product, please inspect and notify us of any missing parts, faults or damage. To report an issue please email [email protected].
Some items are not eligible for change of mind refunds. The following are excluded:
- Clearance stock
- Floor stock and seconds
- Custom sofas and chairs
- Custom artwork
- Gift vouchers
Items must be returned in original saleable condition, items that are returned unwrapped or damaged will not be accepted and or repacking fee may apply. Buyer is to pay return postage costs. Our 7 day money back guarantee does not apply to items that are Custom Orders, Seconds, Clearance or Floor stock Items.
Unfortunately, custom furniture & artwork orders can’t be cancelled due to change of mind. If you wish to change your customised product order, please get in touch with our customer care team by emailing [email protected].