SATISFACTION GUARANTEE

Tigress Furniture source the finest quality products from around the world made from the best materials available and bring to you at the lowest possible price. Each piece in our collection is expertly made with uncompromising attention to quality and detail. In fact we are so certain that you will fall in love with your furniture that we offer a 7 day money back guarantee!

If for any reason you are not 100% satisfied with your purchase you can return the product to us within 7 days in its original packaging and we will stand by our promise to you! We can even organise to pick up the item for you if you are unable to return it to us (please note third party delivery and collection fees are chargeable and non-refundable).

Terms & Conditions: Items must be returned in original saleable condition, items that are returned unwrapped or damaged will not be accepted. Buyer is to pay return postage costs. Our 7 day money back guarantee does not apply to Custom Orders, Floorstock or Clearance Items.

CUSTOMER SERVICE GUARANTEE

Tigress Furniture are totally committed to providing superior customer service at all times, if for any reason you are not completely satisfied with any aspect of your purchase from Tigress Furniture please email [email protected] please remember to include your name, invoice number and best contact phone number, thank you.

PRICING & PRODUCT SPECIFICATIONS POLICY

While our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Tigress Furniture reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted). If you do not wish to proceed with your order you will be refunded in full under our Satisfaction Guarantee.

FLOORSTOCK & CLEARANCE ITEMS

The ownership of floorstock & clearance items does not pass to the consumer until payment has been made in full. Floorstock & Clearance items cannot be held pending payment due to their limited nature. Floorstock & Clearance items are sold as is with no returns, refunds or exchanges. Floorstock & Clearance items must be collected or delivered within 14 days from the date of purchase, these items are unable to be stored or left in store beyond these terms. There is no warranty on floorstock items which may have signs of wear and tear and/or damage and are purchased as is.

MADE TO ORDER STOCK

Notwithstanding any other provision of these terms and conditions, orders for products which are made to individual customer specifications, including custom made furniture products, or custom fabric products, which have to be ordered specifically for a customer cannot be cancelled or returned if the customer decides the customer no longer wants the products. Any deposit will be forfeited if the sale does not proceed for any reason.

CUSTOMER PICKUPS

24 hours notice is required to arrange customer pick ups. Payment in full is required 24 hours before pick up to ensure goods can be prepared for pick up. When picking up from our stores or warehouses, inspect your goods carefully. Any damage detected should be immediately reported to us and noted on your pick up copy of the invoice. Once you have inspected your goods and have signed for them (noting any damage if any), you agree that the signed invoice copy is then evidence of the condition of the goods at the time of pick up. We are not responsible for any damage that may subsequently occurS as a result of you loading and unloading the goods, tying down of the products and any subsequent transport damage.

Due to OH&S requirements, our store staff cannot assist you in lifting your goods when you pick up. Please therefore ensure you bring someone to help you and that you bring adequate wrapping, blankets or other protective materials to transport your goods safely. There is no warranty on goods damaged due to transportation issues. If products are found to be faulty (other than transport damage) the products are to be returned to our warehouse for inspection.